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RENEWABLE HEAT ENERGY: Incentive Scheme Set to End

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If you use hot or warm water (or cooling) within your operations, and are interested in reducing your carbon footprint or in using renewable energy, you need to have until 31 March 2021 to benefit from the Government’s Renewable Heat Incentive (RHI) subsidies.   

This subsidy provides a “per kWh” financial contribution for installed qualifying technologies, which helps to reduce the payback time.  The subsidy is paid for 20 years and increases annually in line with the Consumer Prices Index (CPI). The technologies that can qualify include solar thermal,  heat pumps (ground, air and water source), biomass boilers, deep geothermal and biogas combustion.

We can offer a CAPEX-FREE SOLAR THERMAL, using a leading British solar thermal technology, for less than the cost per kWh you are paying presently for gas or electricity.  The heat supplied is metered and installation is simple.   An installation of 150 kW (which is around 450m2) would produce around 190-200,000 kWh of heat annually in UK – at 45oC-60oC – the equivalent of over 100,000 showers.   

This is ideal for swimming pools, hotels, sport facilities, healthcare facilities and companies with a year round demand for hot water (for instance food manufacturing)

We can also help specify and install qualifying heat pumps. 

If you would like to know more, pls email us at or call on 0161 444 9989.

Onsite Energy Projects provides energy savings and energy generation solutions to energy intensive businesses, without capex if required. 

Energy Monitoring and Targeting – Mapping data to gain more meaning

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Gathering energy data to measure the performance of your building estate is commonplace. With rising energy costs and a move towards reducing carbon it is of course important to monitor and report on the energy usage across your building estate. Automatic Monitoring and Targeting (AM&T) is a standard process for energy reduction, but what if there was another way?

A more intelligent approach to energy use in buildings

What if you were able to map your energy usage with occupancy usage, to tailor building services to demand? Resulting in an optimised, more efficient building. What if you were able to collate data from different building services to provide a more intelligent approach to usage? For example, you could map the BMS data with your lighting and your meeting room booking system. In this instance you could manage the energy around meeting rooms in an office location more effectively. When not in use you could power off all appliances in that space. You could even instruct for cleaning to be put on hold. But when a meeting is scheduled you could automate the HVAC to bring the room up to temperature in time for the start of the booking, you could initiate the lighting and instruct for cleaning to take place afterwards. Additionally, if the meeting was cancelled yet not updated on the system, the space if not entered in the first 15 minutes, could be relaxed and automatically made available for others whilst also saving valuable consumption. By mapping different services within one building you are then able to be smarter with your energy and service provision.

The AXON platform gathers big building data, to provide visualisations and reporting on energy, consumption, lighting, environment and occupancy, for estate performance analytics at all levels. By seamlessly integrating your building data onto the technology independent AXON platform you can optimise the performance of your estate today. There is no need to change or install different plant equipment, AXON is brand agnostic and can be connected to your existing BMS.

Providing fair and transparent recharging of utility costs to occupants

Another added benefit to gathering big building data is the ability to accurately bill energy costs to tenants, known as intelligent apportionment. With AXON this process can be automated and is something we have done for buildings such as London Bridge City estate including Hays Galleria, Cottons Centre, No 1 London Bridge City and 2 & 6 More London. Broadgate Estates were looking for a platform that was technology independent, a platform that could integrate disparate data streams from the technologies installed within the estate. Broadgate Estates wanted to reduce the overall energy consumption of their clients’ building stock, whilst also provide fair and transparent recharging of utility costs to occupants. 

Broadgate Estates have experience in using the disparate technologies within a building to reduce consumption and deliver occupier bills. Yet existing solutions, in their opinion, were not integrated or automated sufficiently; or there was a commercial bind between the software platform and a specific brand of hardware. Importantly they wanted to combine data from both the energy management system (EMS) and BMS to identify energy reduction opportunities, to then also prove the outcome of the remedy.

Working with AXON they were able to achieve a significant reduction in operational hours per annum resulting in identified energy savings of 1,935,876 kWh.

If you wish to take a more informed approach to your building management then please get in touch with the AXONteam to learn more. CONTACT US

GUEST BLOG: Why the new energy generation should not focus on the past

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By Simon Bransfield-Garth, CEO, Azuri Technologies

The saying goes, the best way to predict tomorrow’s weather is to assume it will be the same as today. A lot of the time it will be. But this approach gives you no insight into what the future will bring and fails horribly when disruptive change is around the corner and people are left unprepared. That’s why weather forecasts were invented.

Similarly, in the energy sector it’s all too easy to look to traditional markets today for tomorrow’s energy solutions. But in doing so we are in danger of not letting go of the past and failing to be properly prepared for the future. Two hundred years of electricity history and infrastructure makes it difficult for alternative approaches to compete with what is already there.

Instead we must look at places where the established order does not exist, where innovative approaches compete on their own merits and where the future is able to shine through. Look at renewable energy. In the mainstream, there are people with solar panels on their roofs, there are solar farms, wind farms and hydro power, but the renewable energygenerated by these generally goes back into the grid.

To see the true value of renewable energy, look to where the grid does not exist. In sub-Saharan Africa, 600 million people, that’s well over half the population of the continent, have no access to the grid. Here households are increasingly using solar power as their first step to getting energy access. Solar and batteries have many advantages. For one, the cost of connecting to the grid, on average, is about $2,000, whereas a basic solar home system can be purchased for as little as $50. These solar systems may not have the capacity of the grid, but they do deliver something the grid cannot in Africa: clean and reliable power that can be managed by the customer themselves.

Learning to innovate

The past can provide some valuable insights, but these must be applied with new technologies and perspectives. Many households in Africa without any electricity spend around 50 cents per day on fuel for lighting and to get someone to charge their mobile phones. In 2012, companies started offering small solar home systems on a rent-to-buy basis (PayGo). At that time, 50 cents per day would buy you a single small light and some phone charging. Dial forwards to 2019 and the same money will get you a home lighting system with 4 LED lights, phone charging, rechargeable radio and torch. For $1 a day you get a 24-inch smart TV with 60 channels of satellite content.

The cost of solar is coming down at a rate of around 15% annually. Similarly, the cost of batteries is falling rapidly, driven by the demands of the electric car industry, especially in China. If we can go from powering a small light to providing basic household electricity in 7 years, imagine what will be possible in another decade. The same money will likely get you about 4 times the power of today’s systems; enough power to drive a TV, fridge, fan, laptop, lights, phone charging and internet access. Couple that with gas for cooking (and heating if necessary) and you have pretty much covered the household needs for many homes.

A leapfrog generation

The cost of accessing the grid is not reducing. If the cost of connecting to the grid is unaffordable, it may well simply become redundant in the future. After all, standalone power gives you what you need at an affordable price.

At a time when the world’s leaders are meeting regularly to look at the future of the climate, it is good to reflect on global trends in sectors which can have a direct impact. While predicting the climate from historical information remains very difficult because of the complexity of global interactions, looking at the trends in the cost of solar and batteries is much simpler.

These trends tell us that new technology and new ways of energy generation will overtake conventional ways very soon.

In many parts of Africa, it already has. Look at the millions of off-grid households that have already found the cheapest source of electricity that generates no carbon whatever. Of course, there is still some carbon footprint from the equipment’s manufacture, but this is reducing all the time. The gap between what these systems can power compared to normal household use of the grid is rapidly reducing to zero.

On a continent with the highest annual population growth on the planet at about 3%, that’s adding the equivalent of nearly half the population of the UK every year, it’s encouraging to see millions of households skipping the fossil fuel generation and jumping directly into clean electricity and a digital world powered by the sun.

About The Author:- 

Simon leads the team at Azuri Technologies, bringing affordable clean energy to rural off-grid households in Africa. He has 25 years global experience in building rapid-growth, technology-based businesses, including 7 years at Symbian, the phone OS maker, where he was a member of the Leadership Team and VP Global Marketing. Simon also founded Myriad Solutions Ltd and was named a Global Technology Pioneer by the World Economic Forum. Simon was formerly an Industrial Fellow at the London based Royal Society and Research Fellow at Cambridge University in the UK. Since Azuri Technologies was launched in 2012, nearly a million people have benefited from clean, reliable energy in rural Africa.  

IN FOCUS: UK carbon emissions and key legislation changes

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With environmental concerns continuing to hit headlines, governments across the globe are taking initiatives to help alleviate the situation.

The UK, in particular, has taken steps forward in recent years, and legislation continues to evolve to support emissions reduction in line with international targets.

From the way we work, to the transport we use, the impact of climate change affects every part of our day-to-day lives – so it’s important we understand the policy changes that are being made to safeguard our environment. 

Net Zero Now 

From June 2019 this year, the government’s target to cut greenhouse gas emissions and achieve ‘net zero’ status by 2050 was officially signed into law. This makes the UK the first major economy to legislate to end its contribution to global warming.[1] This latest move is a more ambitious plan than the country’s previous target of an 80% emissions reduction by 2050, taking it one step further – cutting emissions to as close to zero as possible in the same time period.

Head of Corporate Affairs and Innovation at Flogas, David Taylor, said: “With so many premises still relying on high-carbon traditional off-grid fuels like oil – and heating making such a major contribution to current emissions levels – the transition to lower-carbon alternatives is long overdue. LPG is the cleanest, most efficient and effective conventional off-grid fuel, so it is uniquely placed to help reduce emissions immediately.

“Building on this, we see biopropane (or BioLPG) as a hugely significant part of the UK’s renewable future. Produced using biological sources(such as waste, sewage and energy crops), bioLPG is chemically-identical to LPG.

This means it can be simply ‘dropped in’ to the UK’s existing, comprehensive LPG network – so it will become increasingly important as we strive to meet the UK’s new 2050 net zero deadline.”

The Clean Growth Strategy

Another key part of the UK’s move towards a carbon-neutral future is the government’s Clean Growth Strategy – a plan brought into place to help accelerate the pace of ‘clean growth’ by decreasing emissions whilst simultaneously increasing economic growth.

Most notably, the Strategy aims to reduce carbon emissions in the six areas that together make up 100% of the UK’s emissions.[2] These are:

  • Improving business and industry efficiency (25% of UK emissions)
  • Improving efficiency within our homes (13% of UK emissions)
  • Increasing the shift to low-carbon transport (24% of UK emissions)
  • Delivering clean, smart, flexible power (21% of UK emissions)
  • Enhancing the benefits and value of our natural resources (15% of UK emissions)
  • Leading the public sector (2% of UK emissions)

To turn this vision into a reality, the government has pledged to roll out lower-carbon processes, systems and technologies nationwide – doing so in the most cost-effective way possible for businesses and homes alike.

Road to Zero Strategy

Introduced in July 2018, the Road to Zero strategy outlines the government’s plans on how it intends to slash road transport emissions and build a greener infrastructure. Part of this plan will be encouraging the uptake of zero-emission cars, vans and trucks, as part of the government’s mission to tackle air pollution and deliver cleaner air across the country. Changes such as putting a stop to the sale of conventional petrol and diesel cars and vans by 2040 is one of the most significant ways in which it intends to deliver this plan.[3]

In fact, the UK government is aiming for at least 50% (and as many as 70%) of new car registrations to be ultra-low emission by 2030, with a target for 40% for new vans.[4] What this means for the UK is that we’ll begin to see a huge rise in electric charging points as the government throws it weight behind the adoption of electric vehicles (EV).

Unfortunately, whilst the government remains steadfast in its aim to reduce carbon emissions, there have been some delays introducing Clean Air Zones (CAZs) into various UK cities. Most recently, Leeds and Birmingham have experienced delays with their digital vehicle checking tools, which allow drivers to check the type of emissions their cars produce. Delays to the introduction of this software are likely to push back their plans to introduce Clean Air Zones.[5]

The Paris Agreement 

Representing a huge step forward in the united fight against climate change, The Paris Agreement was the original catalyst for many of these recent legislation changes. It saw more than 200 countries take part in the United Nations Framework Convention on Climate Change, resulting in an agreement that strengthened action for a more sustainable, low carbon future.

Essentially, all parties involved in The Paris Agreement (including the UK) have committed to limit temperature rises by no more than 2°C above pre-industrial times and, if possible, limit this further to 1.5°C.[6]

A regular five-year review will also take place to monitor progress as well as increased funding to developing countries to help keep them in line with similar national targets.







Sustainability pays: how to take care of the planet and your profits

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Being good to the environment is great for your business finances.

Taking control of your own energy needs – using onsite generation and storage – can reduce costs and cut carbon emissions. It will also protect your business from energy supply disruption.

Download our research report to discover the 4 steps you can take to accelerate your energy sustainability and improve your profits.

INFOGRAPHIC: UK businesses viewing energy as a key part of their sustainability strategy

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The latest research from Centrica has revealed a shift in priorities for UK businesses, with environmental and social responsibility joining financial performance and efficiency as a top 3 organisational priority for the first time.

But what is driving this change? Check out the infographic below for a full analysis:-

GUEST BLOG: Designing out food waste in hospitality – 4 stages to sustainability

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As the UK Government steps up its campaign to reduce food waste, the hospitality sector is firmly in the spotlight. No one can deny the sheer scale of the challenge ahead. The hospitality sector produces over 1 million tonnes of food waste each year, according to WRAP.

Yet while setting targets is essential to driving change, companies first need to establish a benchmark and determine up front the scale of the problem. Where is food waste occurring: is it from spoilage, preparation or plate scrapings? Then more importantly, why is food being wasted: is it a result of over procurement, incorrect food storage or inconsistent portion control?

David Coaton, Corporate Sector Director – Hospitality, SWRnewstar, outlines a proven four stage model for cutting food waste within hospitality – and it starts with segregating, measuring and tracking food waste production...

1. Understand scale

Targets for reducing food wastage are ambitious – with a goal to halve food waste by 2030. To date the Government has adopted a softly-softly approach. However, plans to encourage large businesses to publish their food waste statistics, plus DEFRA’s proposed mandatory food waste collections for households in England, are a clear indication of commitment. Indeed, the latter approach will further reinforce both the value of food segregation and public awareness of the scale of food waste across the hospitality sector.

Right now there is no specific legislation in place in England and Wales, unlike Scotland where any commercial business producing over 5kg of food per day has to segregate food waste by law. However, this is changing with a new UK Food Waste Champion and the government’s ‘Step Up to the Plate’ campaign. Along with other industry initiatives, including WRAP’s ‘Guardians of Grub’ and ‘Food waste, Bad taste’ from The Sustainable Restaurant Association which are actively encouraging food segregation to provide hospitality companies with an essential understanding of the scale, cost and cause of food waste.

There are so many factors that contribute to food waste, from over-buying stock to poor food storage and management and inadequate portion control – yet when all spoiled food disappears into the general waste bin there is absolutely no way to determine the cause of waste. However committed a company may be to improving sustainability, change cannot be achieved without fully understanding the level of food waste at every step of the process. By segregating and measuring food waste produced during preparation and cooking, plate scrape and stock clear out, a company can begin to see the trends in activity – and take steps to effect change.

2. Stop procuring waste

For any company still not convinced by the environmental drive to reduce food waste there is also a compelling financial argument for better food management – with companies saving £14 for every £1 invested in food reduction according to Champions 12.3 research. These savings are not derived solely from disposal costs, which are typically less than 1% of a company’s turnover, although there are undoubtedly savings to be made from maximising waste segregation. The very significant cost reductions are achieved by leveraging better understanding and smart procurement.

Growing numbers of hospitality companies now acknowledge they routinely procure waste by over specifying raw ingredients. In some cases this is due to suppliers’ minimum order value, which is a real problem for smaller businesses. But often it is because those placing the orders have no, or low, visibility of the level of wastage that occurs in the kitchen and cannot identify obvious problem areas. By segregating food waste at each step of the process, companies can reconsider spend – not only avoiding procuring waste but also looking again at processes for food storage, portion size and less popular menu items.

3. Gain employee commitment

The challenge in realising this sustainability goal is to get staff engaged in the process and that requires two key elements. Firstly, education and top level management focus. If a restaurant manager or chef is not committed to reducing food waste, nothing will change. And for chains with thousands of employees, with multiple different food production points, strong staff commitment is essential.

Staff buy in must be backed up by good processes. In a busy kitchen it is essential to make the segregation of food waste easy – if there is only one dedicated food bin, for example, hard pressed staff will likely resort to the general bin when the pressure is on. Simple steps in kitchen design can make a huge difference. For example, ensuring bins are arranged in pairs – general and food waste – at each food production station will make it easy for staff to automatically segregate food. Make it even simpler by colour coding bins and adding clear, concise labels, so that even when staff move between sections – even outlets – the recycling process is identical. By changing the mindset, a few very simple steps can help companies to design out waste.

4. Celebrate success to embed food waste reduction into the culture

Celebrating success is the key to maintaining employee commitment and embedding progressive food waste reduction into the business culture. The trick is to carefully define ‘success’. There are anecdotal reports that a strict, narrow focus on reducing the weight of food waste bins can lead to kitchen mistakes being hidden in black bags, leading to heavier general waste bins. A culture that acknowledges that accidents happen and lessons can be learnt from transparency is more positive in the long-run. The recent £4500 ‘wine incident’ at Hawksmoor made headlines for the right reasons.

There are also areas of cultural change that can radically reduce both the procurement and production of food waste. There is a strong argument for reducing choice and ditching less popular items as well as reconsidering portion size. Of course, this is a tough move, especially for those catering to a population that expects both choice and large portions. But the tide of public opinion is turning; from Blue Planet onwards, individuals are increasingly aware of the need for a more sustainable approach.  Understanding what food is being wasted and why helps identify menu areas to tackle. For example, garnishes of salad leaves or lemon wedges can be made optional, reducing waste and involving customers in the solution by offering them the choice. The return of ‘doggy bags’ is another potential solution. Better food management provides companies with the chance to embrace this shift in customer expectation and publicise their sustainability commitment and performance.

Recognising the position of hospitality businesses in the middle of the supply chain is useful to broaden the focus to include engaging suppliers and customers. A forward thinking waste management partner will provide recommendations and support to introduce stakeholder initiatives.


The hospitality sector has a significant challenge when it comes to food waste – and that means it is essential to set very bold targets. Ignorance is no longer acceptable. Create a benchmark, determine the scale of the problem and continually measure and track waste production. Ensure staff are engaged. Education is essential but what about incentives? It is important to celebrate success, for example, with league tables highlighting top performers.

Nominating a member of staff as sustainability champion is also a good step. Alongside a focus on food waste, this individual can help to reduce energy consumption by ensuring lights are switched off and minimising single use activity. With so many millennials and Gen Zs highly eco driven, embracing this wider sustainability focus can also help to build stronger staff engagement. 

Finally, don’t treat food waste as a one off campaign. Continual improvement is both essential and achievable. Review food waste metrics routinely and set new targets each year.  This is a long term commitment, and if the UK Government is to meet the UN Sustainable Development Goal to halve global food waste at consumer and retail levels by 2030, legislation is inevitable. Those companies that start to segregate, measure and reduce food waste now will not only be ahead of the game but also gain valuable financial payback, as well as employee and customer support.

Image by Ulrike Mai from Pixabay

Sustainability: The advantages of using smart technologies in commercial buildings

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By Frankie Byron, Sustainability Surveyor at Lambert Smith Hampton (LSH)

As the UK Government pledges to reach net zero greenhouse gas emissions by 2050, the urge for sustainable buildings is stronger than ever.

According to the UK Green Building Council, an estimated 40% of the UK’s carbon footprint is attributed to the built environment, half of which comes from energy used in building. Heating alone created 10% of the country’s carbon footprint. 

Yet sustainability is still out of reach for many property owners and managers. Old buildings, small budgets, tenants’ varying needs – there are many factors that make it hard for a property manager to truly measure the sustainability of a building and to act upon any findings.

Considering this, Frankie Bryon, Sustainability Surveyor at LSH discusses why smart technology can help buildings improve on sustainability as well introduce other benefits that include promoting health and wellbeing and enable agile working…

Smart is sustainable
Firms’ sustainability strategies have been a major driver of the rollout of smart technology. By providing more efficient controls over energy usage, it can deliver significant reductions in energy consumption.

It is no coincidence that some of the smartest office buildings in the world are also rated by BREEAM as among the greenest. Smart systems allow lighting, heating, air conditioning and ventilation to be monitored and adjusted according to a building’s usage and occupation. Energy wastage can be minimised by turning off heating and lighting when an office is unoccupied. Intelligent building facades may also be used to control the heat and light entering the building in response to changing weather conditions.

The next generation of energy efficient smart buildings have their own sources of power generation and some are even able to generate more energy than they consume, with surplus energy going back to the grid.

Workplace wellbeing
Smart technology is increasingly recognised as having an important role to play in promoting health and wellbeing. It can help to create environments that support alert, energised workforce. 

Sensors can monitor air and water quality, light, temperature and noise levels. Issues known to affect workers’ concentration levels such as poor air quality or a lack of natural light can thus be detected and fixed.

More advanced smart office technology can also make use of data from wearable biometric devices monitoring the health and comfort of workers. In fact, research by Instant Offices shows 45% of the UK workforce would feel comfortable with sharing information via wearable devices for the purpose of protecting their health and wellbeing. 

Ambient conditions can be adjusted when workers show signs of discomfort, or an individual’s immediate working environment can be changed according to their personal preferences.

Work smarter
Sensors, smartphones or wearable devices may collect data monitoring environmental factors such as temperature, light, air quality and noise, as well as data on employees’ usage of the building.

The data collected can deliver building managers with actionable insights on how to improve a building’s performance, or it may feed through to automated systems controlling the office environment. With smart technology continually evolving, it is being used to support an increasingly wide range of applications, providing multiple benefits to building owners, investors, occupiers and employees.

Enabling agile working
Smart technology is providing occupiers with a better understanding of who uses the office at any given time, how they work and with whom they collaborate. These insights can enable increasingly agile, flexible working.

Some of the newest generation of smart buildings have fewer desks than workers. Instead, employees may reserve a workspace using an app, with a choice of spaces depending on whether they would prefer a collaborative workspace, private meeting area or a quiet space.

Smart systems may thus facilitate a move away from the convention of employees ‘owning’ a desk, which then goes unused for periods when they are out of the office. Flexible workspaces can be used more efficiently and may be continually adapted to changing employee demand and new work styles.

Improving workplace experiences
As well as enabling desk and room bookings, workplace apps can also be used to order food and drink, book gym sessions or reserve parking spaces. They may allow employees to control ambient settings, as well as providing new ways of connecting and collaborating with colleagues.

Workplace apps are thus developing as important interfaces between employees and office buildings, giving individuals greater control over their office experience. This will help to align the modern office with the expectations of a younger workforce for whom smart technology already plays an integral part of their lifestyles outside of work.

The benefits of being smart
Overall the advantages that smart offices offer are in terms of the following:

  • Sustainability
  • Employee wellbeing
  • Agile working 
  • Workplace experience

Smart offices also aid talent attraction and retention, by creating spaces in which people want to work, while appealing to workers’ environmental values. Modern, sustainable offices can help to reinforce a company’s brand values and define a progressive, forward-thinking corporate culture.

Image by Quinn Kampschroer from Pixabay 

GUEST BLOG: Ensuring back-up generators come online in the event of a power cut

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Britain’s recent power cut saw almost a million people across large areas of England and Wales affected in what was the country’s most severe blackout in over a decade. And with Ipswich Hospital investigating why a back-up generator failed to kick-in during the power outage, many critical infrastructure providers such as hospitals will now want to check that their equipment is operating as expected, should an incident like this occur in the future.

In light of this, Jason Harryman, Sales and Business Development Manager – Electric Power-Diesel at Finning UK & Ireland, advises on three key considerations to help ensure back-up generators are working correctly, and any issues are addressed quickly should equipment fail to immediately come online when required…

  1. Testing times

Whether for public safety, national security or business continuity reasons, mission critical facilities must remain operational at all times. Yet, because back-up generators are designed to operate from standby for much of their life, it is important to ensure they are regularly tested.

As a result, a routine testing procedure of back-up generators should be in place. Indeed, for mission critical facilities, it is recommended that testing should be undertaken on a weekly basis. Mechanical components within the back-up generator containing moving parts must be used frequently in order to make sure they do not become inoperative and faulty.

One element that it is critical to test is battery voltage. A measurement of the battery voltage during start-up will reveal whether any problems are potentially on the way. For example, if battery voltage is too low, then a back-up generator may not be able to start quickly enough in the case of a power outage, which could lead to serious and costly repercussions.

2. Inspecting any issues

Do not overlook how important it is to recognise and act on any unexpected issues that may be identified by the back-up generator’s controller. Check regularly that no reporting faults have been identified; if they have then deal with these as a priority.

It is critical that any potential issues that the system’s controller might identify around the standby temperature, for example, are investigated. A hot engine for standby is needed, as it will then deliver load better than from a cold start should sites be faced with a power outage.

Generators designed to operate from standby will only come online in the event of an emergency. Therefore, they are not in regular use and may not be subjected to the same stringent inspection regimes as other capital plant. When not in use, for instance, a back-up generator’s fuel can become a common issue if preventative measures are not taken, as fuel can become contaminated by water condensation, dirt ingress or rust over time. This can lead to filter blockages, or premature wear of fuel injectors or pumps.

As a result, it is crucial that the appropriate equipment inspections are taking place.

3. Ensure an SLA is fit for purpose

A service-level agreement (SLA) means critical infrastructure providers can be confident that they can rely on repair and maintenance expertise from a trusted supplier, so back-up generators will remain operational no matter what the circumstances are. This provides sites with assured peace of mind, as well as fixed budgeting costs.

Nevertheless, it is critical that the SLA is fit for purpose, at an appropriate level to meet demand. Many believe that their SLA will automatically cover emergency call-outs, which is a common misconception.

At the time, many will have been tempted to opt for a more cost-effective SLA, which might not provide the site with the repair and maintenance support needed. This will often be due to the belief that they might have the in-house skills and capabilities to deal with any potential generator issues, and the decision has been made as part of a cost-saving exercise.

Therefore, it is always recommended that operators check the terms of their SLA and ensure it meets their site’s demands. Users should seek a trusted partner with a strong track record of delivering reliable back-up systems, which considers each site’s individual requirements.

Back-up generators require regular maintenance and testing to ensure they are operating properly, and this should be supported by a suitable SLA. By taking these steps, critical infrastructure providers can be safe in the knowledge that they have taken every precaution and have the right provisions in place should a power outage – such as the one recently experienced in large areas of England and Wales – occur.

CENTRICA REPORT: Why sustainability is good for business

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Sustainable businesses see energy as an opportunity, not a financial burden. They’re exploiting distributed energy technologies, such as onsite generation and storage, to cut costs and carbon emissions.

This also increases operational resilience and enhances reputation.  

Download Centrica’s research report to see the 4 steps you can take to accelerate your energy sustainability and improve your business performance.

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